Troubleshooting

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How do I setup my email on Android?

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For a step by step guide on how to set up email on an Android device go to this Android Setup Guide. There are 7 steps to the set up of the mail account on your device, follow them all and you will have access to email on your device. The “email ...

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How do I setup my email on an iPhone/iPad?

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For a step by step guide on how to set up email on an iPhone or iPad go to this iPhone/iPad Setup Guide. There are 15 steps to set up the mail account on your device, follow them all and you will have access to email on your device. The “email ad...

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How do I setup my email on my computer/laptop?

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For a step by step guide on how to set up email on a computer first go to this Computer Setup Guide. This site has guides for setting up lots of different mailbox types, scroll down and look at the table for Standard. In the table, select the mai...

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I have forgotten my password, how can I log into my website?

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If you are having difficulties accessing a site you can request a new password to be sent to your email address if you are a registered user. Go to your site and visit the “Log in” page and click “Request New Password”. This will email you a res...

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How do I log into my website?

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To login to most sites the easiest way is to navigate to the “Log in” link on the page and enter your credentials on the new page that opens. If you are unable to do this you should be able to access the login page by entering the site URL followe...

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I have added content to a site but can’t see it?

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Sometimes you will be able to see content that you have added while you are logged in to a site, but not when you are logged out. This is because the site has refreshed but your browser has not refreshed the data. First of all try our steps on “Ho...

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How do I clear my browser's cache?

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I have been instructed to clear the cache on my browser but I’m not sure how to do this? This website http://www.refreshyourcache.com/en/home/ has some great guides on how to reset the cache on most browsers. The reason that we sometimes will ask ...

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